Deliveries
| Colissimo | Delivery Times (1) | Price |
| Metropolitan France | ||
| Cart > 159€ | ||
| Relay point |
3 - 4 days | Free |
| Residence |
2 days | Free |
| Cart > 119€ | ||
| Relay point | 3 - 4 days | Free |
| Residence | 2 days | 7,99€ |
| Cart < 119€ | ||
| Relay point | 3 - 4 days | 4,99€ |
| Residence | 2 days | 7,99€ |
| EU Zone | ||
| Fedex (DPD) | 4 - 7 days (2) | 10,99 - 14,99€ |
| Outside EU | ||
| Fedex (DPD) | 4 - 7 days (2) | 16,99€ |
Returns and exchanges
| Region | Exchange | Return with refund | Instructions |
| Metropolitan France | Free | €4.99 | Start my return |
| EU Zone | €4.99 | €9.99 | Start my return |
| Outside EU | At your own cost | Start my return | |
For a return with a refund, the fee is deducted from the refunded amount.
Returns from outside the EU: once you have submitted your request on the portal, send your parcel at your own cost to the following address:
Kuehne + Nagel | Retours BIGBLUE ELEV
2 Avenue Joseph Paxton
Parc d'Activités du Nid de Grive
77164 FERRIERES EN BRIE
FRANCE
From now on, you can return and exchange items online directly in store (except for affiliates: Bastia, Ajaccio, Touquet).
Please note: in-store transactions (including items shipped from the online stock) are non-refundable and can only be exchanged or credited.
Terms
- Returns and exchanges within 30 days after receipt of the items by the customer.
- Returns are accepted only for unworn, unwashed and undamaged products. Items must be returned in their packaging with their label.
- Refunds are then made within 14 days after receipt of the items in our stores.
(1) Deadlines are indicative.
(2) Different delivery times depending on the country of destination.
