As of receipt of the products, the consumer has a legal withdrawal period of 30 (thirty) days without having to justify. The direct costs of return for the orders of the goods delivered in metropolitan France will be the responsibility of Eleven paris, the expenses of shipping possibly paid during its order will not be refunded to the customer (including additional expenses related to the choice of a delivery method other than the standard delivery method).The method of refund will be the same as the payment method used in the initial transaction.
The direct costs of return for the orders of the goods delivered outside Metropolitan France will be charged to the customer.
To exercise this right, the consumer must fill a return online by logging into his account and in the tab "My product returns", he will select the items concerned by the return, and the reasons for the return. In order to receive the return label offered by Eleven Paris, the customer must log on to the return portal https://elevenparis.shipping-portal.com/returns/procedure/parcel/ and enter his postal code, his Colissimo tracking number, then select the relay point or post office where the customer wishes to deposit his return package.
The consumer returns products without undue delay to the seller:
The consumer is refunded within 14 (fourteen) days from the date of receipt of the products, provided that the products have arrived at the seller in their original packaging, complete, in perfect condition, with their label, unworn , unwashed, accompanied by the original invoice and the return slip. A return that shows that one of these criteria is not fulfilled will not be accepted and the product will be returned to the consumer.
The risks associated with the return of a product weigh on the consumer. It is his responsibility to take all necessary measures to secure his return (packaging, protection). In case of delivery delivered without signature not received by the seller, it is the responsibility of the consumer to provide proof of receipt of the product. Without this proof no refund can be made. There will be no refund if the returned product has not arrived at the seller. That's why we strongly recommend that all consumers who want to make a return request a registered delivery with a declaration of product value and insurance, and a delivery against signature.
The proof of delivery is then constituted by the affixing of the stamp of the company ELEVEN PARIS on the voucher of recommendation or by the signature of the person in charge of the returns.
Unfortunately, no exchange is possible. If the size of the product does not suit you it will be necessary to proceed with its return of the order in progress for refund and to return a new order.