Shipping Policy

At Elevenparis, we do everything we can to deliver your orders quickly and in the best possible condition.

1. Delivery Areas

We currently deliver to the following areas:

• Metropolitan France
• European Union
• International (select destinations)

The available options will appear at checkout based on your shipping address.

2. Order Processing Time

Orders are typically processed within 1 to 2 business days after payment is confirmed.

Orders placed on weekends or holidays will be processed on the next business day.

3. Estimated Delivery Times

Zone	Estimated time
Mainland France	2 to 4 business days
European Union	3 to 7 business days
International	5 to 12 business days

These delivery times are estimates and may vary depending on the carrier.

4. Shipping Costs

Shipping costs are calculated at checkout and depend on:

• the destination country
• the selected shipping method
• the order total

Free shipping may be offered during special promotions or for orders above a certain amount.

5. Order Tracking

As soon as your order is shipped, you will receive a confirmation email containing a tracking number so you can track your package in real time.

6. Taxes and Customs Duties

For shipments outside the European Union, customs duties and import taxes may be applied by local authorities. These fees are the responsibility of the customer and will be added to your cart total when you place an order on our website.

7. Delivery Issues

If your package is:

• lost
• damaged
• or marked as delivered but not received

Please contact our customer service as soon as possible at: customer@elevenparis.com.

We will take the necessary steps to resolve the situation quickly.

8. Incorrect Address

Please carefully check your shipping address when placing your order.
Elevenparis cannot be held responsible for delays or losses resulting from an incorrect or incomplete address.